1. About the sample: How could I get a sample?
The price of the samples are the same as those on the pricelist. Once we have confirmed your payment, we will process your order and send out your samples. Shipping rates and fees may vary depending on the quantity of the samples and destination.
2. About price list: can I get your price list?
Yes, please provide us the products (with the code number) and order quantity. We will notify you the best price via e-mail. Please do take note that, our price list will be updated from time to time.
3. About the shipment: what type of shipment will you use?
We usually ship the products by express delivery to your door or by air freight to your nearest airport. If the order quantity is large, we may ship by sea container. For toner cartridge, the best option for shipping is by sea.
4. About payment: what terms of payment do you use?
We accept TT (Telegraphic Transfer). 30% T/T in advance, 70% before shipment. We will show you the goods pictures. Paypal or Western Union would be accepted as payment term for small order
5. About the MOQ: What is your minimum order quantity?
Our minimum order quantity is 10pcs for each model. No MOQ for trial order .
6. About the defect rate and warranty: What is the defect rate of your cartridges?How long for warranty?
Returning goods handling policy: According to the standard policy, we shall arrange the new replacements units together with your following new order (1:1 replacement ); In some exceptional case, if the unit can be repaired at your side according to the suggestion from our engineer after achieving mutual agreement by both sides. We could offer you some free accessories for the repair and the labour cost will be beared by us. Please do not worry about the quality issue. It is always safe to run business with us.
Products’ Warranty: 1 year, for HP goods, we promised that the defective rate is no more than 1%, and the Samsung goods is no more than 2%.This is our promise, we always have confidence with our quality. We are a reliable supplier which offers high quality goods. We may replace unqualified products with qualified ones on the following order after receiving buyer's unqualified products.
7. About OEM: could we place order by OEM style to produce our own brand products in China?
Of course you can. Welcome to do OEM. We also provide customized box for you. For further enquiries, please contact our sales person. Thank you for your interest.
8. About sole-distributor: How can I be your sole-distributor?
We have special policy for sole-distributor. Please contact our sales person to get related information. If you can sell our products which worth USD 10,000 ----50,000 per month, you can become our sole distributor in your city or area; if you can sell our products worth USD 50,000 or above per month, you can become our sole distributor in your country.